Privacy Policy & Communication Consent

1. Information We Collect

A. Information You Provide

When you use MoldScan Advisor, we may collect:

• Name
• Phone number
• Email address
• Zip code / location
• Details you provide in the questionnaire
• Uploaded photos (optional)
• Communication preferences

This data enables us to generate your mold risk assessment and provide follow-up assistance if you request it.

B. Automatically Collected Information

To improve performance and functionality, we may collect:

• IP address
• Device type
• Browser information
• Usage analytics
• Cookies or local storage data

This information does not personally identify you.

2. How We Use Your Information

We use your input to:

• Generate your MoldScan Advisor risk score
• Provide personalized mold prevention guidance
• Improve app functionality and user experience
• Contact you if you request professional assistance
• Send optional updates, reminders, or service information

Your information is kept confidential, secured through encryption and authentication safeguards, and not sold to third parties.

3. SMS/Text, Email & Phone Communication Consent

By submitting your phone number or email in the MoldScan Advisor app or website, you authorize RescueDry Restoration to contact you regarding:

• Your MoldScan results
• Inspection availability
• Mold-related support
• Appointment reminders
• Service-related updates

Message frequency varies. Message and data rates may apply.

You may opt out at any time:

• SMS/Text: reply STOP to cancel or HELP for support
• Email: click unsubscribe at the bottom of any email

Your consent is not a condition of purchase, and is voluntary.

We do not share your phone number or email with outside marketers.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Photo Uploads

If you choose to upload photos:

• They are used only to help interpret potential mold conditions
• They are stored securely
• They may be reviewed by a licensed assessor only if you request follow-up service
• They are never used for marketing without your explicit permission

You may request deletion of your photos at any time.

5. Information Sharing

We only share your information with:

• Service providers who support our technology (e.g., hosting, analytics, SMS platforms)
• Licensed mold assessors within RescueDry Restoration (if you request service)
• Legal authorities when required by law

We do not sell your personal information.

6. Security Practices

We use industry-standard measures such as:

• Encrypted data transmission
• Secure firewalls
• Access controls
• Regular security audits

Although no system is 100% invulnerable, we strive to protect your data with the highest reasonable standards.

7. Cookies & Tracking Technologies

We may use cookies or similar technologies to:

• Improve app functionality
• Personalize user experience
• Analyze performance metrics

You may disable cookies through your browser settings, though some features may not function properly.

8. Links to External Sites

MoldScan Advisor may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Children’s Privacy

MoldScan Advisor is not intended for individuals under 18. We do not knowingly collect children’s data.

10. Changes to This Policy

We may update this policy periodically. Updates will be posted with a revised “Last Updated” date. Continued use of MoldScan Advisor indicates acceptance of these changes.

11. Contact Us

For questions about this Privacy Policy or your communication preferences:

RescueDry Restoration

Phone: 833-615-1515

Website: www.rescuedry.com